❓ Frequently Asked Questions

789tk FAQ — Answers to All Your Questions Here

From opening an account to claiming bonuses, from bKash deposits to safe withdrawals — get clear and straightforward answers to the most frequently asked questions from Bangladeshi players about 789tk.

789tk is a trusted online betting and casino platform in Bangladesh. Whether you are new or experienced, any player may have questions. On this FAQ page we have gathered the most common questions about account registration, deposits and withdrawals, game and betting rules, bonus terms and responsible gaming. If you cannot find your question, contact our 24/7 live chat support.

Account and Registration

5 Questions

To open an account at 789tk, you need an active mobile number and a password. The registration process is done entirely online and takes just a few minutes. Once you sign up with the correct details, your account is activated immediately and you can start depositing and playing.

No, each person can only have one account. Opening multiple accounts is a violation of 789tk's rules and may result in bonuses being cancelled and the account being permanently closed. If you have any issues, contact us via live chat.

789tk Login page and use the "Forgot Password" option. An OTP will be sent to your registered mobile number, which you can use to set a new password. If the problem continues, contact the support team via live chat.

Yes, some details can be updated from the account settings. However, for changes to core information such as your mobile number or date of birth, you may need assistance from the support team. Keeping your information accurate makes the verification process easier when withdrawing.

Yes. 789tk is fully mobile-friendly. You can easily log in, deposit, bet and withdraw from the browser on any Android or iOS smartphone. There is no need to download a separate app — just open 789tk in your browser.

Deposits and Withdrawals

6 Questions

The minimum deposit at 789tk is ৳300 — this limit applies to all methods including bKash, Nagad, Rocket and bank transfer. You can get started even with a small budget. Your account balance is updated as soon as the deposit is made and you can start playing right away.

Deposits via bKash are generally instant — in most cases your 789tk account balance appears moments after the deposit is confirmed. Occasionally it may take a few minutes due to network issues. If there is a problem, contact live chat with your transaction ID.

Yes, both Nagad and Rocket can be used to deposit and withdraw at 789tk. Bank transfer is also supported. The minimum deposit amount is the same for every method — ৳300. Choose whichever method you prefer.

Withdrawals generally take between 15 minutes and 2 hours to complete. Once the request is verified it is processed promptly. It may take slightly longer during peak hours or if additional verification is required.

The minimum withdrawal at 789tk is ৳500. Your account balance must be at least this amount to submit a withdrawal request. Before sending a withdrawal request, make sure any wagering requirements on active bonuses have been met.

789tk itself does not charge any hidden fees for deposits or withdrawals. However, your mobile banking provider (bKash, Nagad, Rocket) or bank may apply their own transaction charges — that is in accordance with the respective service's own policy. Contact support for more details.

Games and Rules

5 Questions

BPL, IPL and T20 World Cup matches are listed in the 789tk cricket betting section. You can place bets on various markets before the match starts or during the match (live bet). Verify the odds and stake before confirming your bet — once confirmed, a bet cannot be cancelled.

RTP (Return to Player) is the theoretical average return of a slots game, determined based on a large sample. A higher RTP means a greater average return per bet over the long term. The RTP for games available on 789tk can be found on the website of the relevant game provider (such as PG Soft, Pragmatic Play, JILI) or in the game's information section.

Slots are software-driven games that you play alone, with results determined by a random number generator (RNG). In live casino, you play in real time with a real dealer via video streaming — such as live roulette or baccarat from Evolution Gaming or Ezugi. Both are available on 789tk.

Yes, 789tk only offers games from reputable providers (PG Soft, Pragmatic Play, JILI, Spribe, Evolution Gaming and others). These providers use RNGs that are tested and certified by independent third parties. Ensuring fair play is a core principle of our platform.

Aviator is a crash-style game from Spribe. A plane takes off and the multiplier keeps increasing. You need to cash out before the plane crashes — the longer you wait, the higher the multiplier goes but the risk of a crash also increases. You can place multiple bets at the same time. Log in to 789tk and find Aviator in the crash games section.

Bonuses and Promotions

5 Questions

New members get a 100% welcome bonus on their first deposit — up to ৳5,000. That means if you deposit ৳3,000 you get ৳3,000 in bonus. To claim the bonus, select the bonus option at the time of your first deposit after opening your account.

A wagering requirement is the number of times you need to bet the bonus amount before you can withdraw it. The wagering requirement for the 789tk welcome bonus is 10x. That means if you receive a ৳5,000 bonus, you need to wager a total of ৳50,000 before withdrawing. This is a realistic rate in the industry.

The 789tk VIP program has four tiers: Bronze (weekly cashback up to 0.3%), Silver (up to 0.6%), Gold (up to 0.9%) and Platinum (up to 1.2%). The more you play, the faster you move up to higher tiers and the more cashback you enjoy.

The bonus terms specify which games count towards meeting the wagering requirement when playing with bonus balance. Bonus bets on slots games generally count in full. Ask live chat support to find out the terms of any specific bonus.

Yes, 789tk runs special bonus offers during festive seasons — such as Eid, Pohela Boishakh, Victory Day or major cricket tournaments. Check the promotions page regularly or ask via live chat to stay updated on these offers.

Safety and Responsible Gaming

4 Questions

789tk uses SSL encryption technology to keep all your personal information and financial transactions secure. Your account details are never shared with third parties. Use a strong password and do not share your login details with anyone.

789tk is for players aged 21 and above only. Registration by minors is strictly prohibited. We may request identity document information to verify age when necessary. Play online gambling responsibly.

Yes, 789tk supports responsible gaming. If you feel you are playing too much or need a break, you can request a temporary or permanent Self-Exclusion by contacting us via live chat or by emailing [email protected]. We will process the request quickly and confidentially.

If you see any unfamiliar transactions or login attempts on your account, change your password immediately and notify our support team via 24/7 live chat. We will investigate promptly and secure your account.

Get More Help

Live Chat Support

Live chat support in Bengali is available 24 hours a day, 7 days a week. This is the fastest method for immediate assistance.

Email Support

For detailed questions, email us at [email protected]. Our team will reply as soon as possible.

Helpful Pages

For more information, see the Responsible Gaming, Terms and Conditions and About Us pages.

Still have questions? Contact support

Our Bengali-speaking support team is always by your side — any time of the day or night.